Refund policy
Returns & Exchanges
We want you to be delighted with your purchase. However, if you’re not completely satisfied, you can return eligible items within 14 days of receiving your order.
Items must be returned unused, unwashed, in perfect and resalable condition, complete with their original packaging and tags.
Online Orders
Online orders must be returned using our online returns portal, which can be found under Customer Information → Returns.
A £4.99 returns fee will be deducted from your refund. This covers the costs involved in processing your return, including the administration and handling of the parcel when it arrives at our warehouse, checking and processing the returned items, and the associated return shipping and warehouse processing costs.
Any original postage paid on your order is non-refundable.
International Returns
If you are outside the UK, our returns portal will not be available to you. You will need to return your order to us directly at your own cost using a postal service or courier of your choice.
Please send your return to:
Unit 15 Hurlston Court
Scarisbrick Business Park
Scarisbrick, Ormskirk
L40 8HN
England
Please ensure you include your order number with your return and clearly state whether you would like a refund or store credit.
In-Store Returns
Online orders can be returned to one of our stores for an exchange or store credit only. A refund cannot be issued in store for an online order.
Items purchased directly in store can also be returned for an exchange or store credit only. We do not offer refunds for in-store purchases.
Returning Your Order
When returning an online order, please include your order number and let us know whether you would prefer an exchange or refund.
Please keep your proof of postage, as we are only responsible for your return once it has been received at our warehouse. Items that are lost in transit before reaching us cannot be considered returned.
Please allow up to 14 days from the date we receive your return for us to process your refund or exchange.
Refunds are made only to the original payment method. If the original card has been lost, stolen or replaced, we can still process the refund back to that original card. We cannot issue a refund to a different card or payment method.
If an item is returned in a condition that is not fully resalable, we reserve the right to refuse the refund or exchange and return the item to you.
Non-Returnable Items
Your right to return does not apply to:
- Items made specifically to your requirements or specification.
- Lingerie and swimwear products, where applicable.
Please ensure you check the eligibility of your item before sending your return.